AnovoCare is committed to protecting and respecting your privacy and storing your personal information safely.
PERSONAL INFORMATION means any information relating to an identified or identifiable natural person (known as a data subject).
IDENTIFIABLE NATURAL PERSON means one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
SENSITIVE PERSONAL INFORMATION means data concerned with the racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, and the processing of genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or data concerning a natural person’s sex life or sexual orientation..
This Privacy Notice sets out how we may collect, use, share and store your personal information. This includes informing you of your rights regarding your personal information that we hold. By way of examples, we may receive that personal information:
The laws that govern personal data in Ireland are:
AnovoCare may collect, use, share and store personal information about you which may be provided by you or by someone on your behalf. We will only collect, use share and store your personal information when the law allows us to. Most commonly, we will collect, use, share or store your information in the following circumstances:
You may give us information about you with your consent, for example:
This information may be personal, financial, educational, or related to your employment history.
You may give us information for legal reasons, such as to enter into a contract with us or when you are taking a job at AnovoCare.
Our server logs automatically collect information, such as an anonymised IP address, device type, browser type and language, the pages on the Site visited, and the date and time of the visit and location when visiting the Site. This helps us to gather statistics on the Site and to track users’ movements around the Site in order to customise and improve the Site.
We may use standard Internet tools, such as web beacons and cookies, which collect information.
We also use temporary session cookies which enable a visitor’s web browser to remember which pages on this website have already been visited. We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies (we anonymise IP addresses).
Most web browsers automatically accept cookies, but, if you wish, you can change the settings on your browser to refuse all cookies. However, you should note that disabling cookies may result in some parts of the Site not working efficiently or in slower downloads.
We may receive information about you from our business partners instructed to collect information on our behalf.
We also work with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies, background checking agencies) and may receive information about you from them as part of the service we provide you, or for legal reasons.
We need all the categories of information in the list below primarily to allow us to perform a contract with you [*] and to enable us to comply with legal obligations [**]. In some cases we may use your personal information to pursue legitimate interests of our own or those of third parties, [***] provided your interests and fundamental rights do not override those interests. The situations in which we will process your personal information are listed below. We have indicated by asterisks the purpose or purposes for which we are processing or will process your personal information, as well as indicating which categories of data are involved.
|Address for Decision-Making Representative/Co-decision Maker/Assistant||*|
|Address of General Practitioner||***|
|Aged Debtors list||*|
|Beautician List of Residents||***|
|Care Plans Assessments||**|
|Change of GP forms completed||***|
|Chiropody Cards & Information||***|
|Clinical Observations And Results||*|
|Consent for Garda Vetting||***|
|Consent For Photography||***|
|Continenance delivery sheets||***|
|Contract of Care||*|
|Copy Of Correspondence To And From The Designated Center Regarding Resident||***|
|Cover Letter for Garda Vetting Invitation||***|
|Creditor Bank Payments||**|
|Creditors Bank Details||**|
|Creditors Names and Address||**|
|Creditors Telephone Numbers||**|
|Daily Emar Activity Reports||*|
|Daily Handover Sheets||***|
|Date of Birth||* / ***|
|Debtors email address||**|
|Debtors Names and Addresses||**|
|Debtors Telephone Numbers||**|
|Deceased Residents Files||*|
|Decision-Making Representative/Co-decision Maker/Assistant||**|
|Declaration of criminal record||***|
|Doctor’s List of Residents Seen||*|
|Email Address||* / ***|
|Emergency Evacuation Folder/Residents Personal Emergency Evacuation Plan Bed List||**|
|Employee Bank Details||***|
|First Name(s)||* / ***|
|Garda Vetting Disclosure||***|
|Garda Vetting Invitation||***|
|GP record Sheet||*|
|GP Visitation Card Number: (if relevant)||*|
|Incidents And Statements||**|
|Letter of Discharge from Hospital||**|
|Letter of resignation||***|
|Medical Assessment And GP Records||**|
|Medical Card Number: (if relevant)||*|
|Medication Administration Recording Sheets||**|
|Missing Person’s Folder (Personal Information about Residents)||**|
|Nursing Narrative Notes||**|
|Place of Birth||*|
|Private Health Scheme Insurance number: (if relevant)||*|
|Proof of Address||**|
|Proof of ID||**|
|Record Of Any Incidents, Falls Or Medication Errors||**|
|Record Of Any Occasion When A Restraint Was Used||**|
|Records Of All Medical Referrals And Follow Up Medical Appointments||**|
|Records Of Multidisciplinary Team Visits And Notes||**|
|Records Of Residents And Staff Vaccinations||**|
|Relevant qualifications or accredited training||**|
|Resident change of address forms re: GP||*|
|Resident Medical File||**|
|Residents Activity Agreement||*|
|Residents Assessment Of And Wound Photos||*|
|Residents Bed Lists||***|
|Residents Property List||*|
|Safeguarding Any Incident Where A Resident Suffered Abuse||**|
|Service Contract Details||***|
|Sharing of Information Consent||**|
|Staff Daily Allocations||**|
|Staff List/Start Date||**|
|Surname||* / ***|
|Swipe Card Access for Building||***|
|Test Results Blood Results X Ray Reports Etc,||**|
Some of the above grounds for processing will overlap and there may be several grounds which justify our use of your personal information.
If you fail to provide personal information when requested, we may not be able to enter into a contact with you or perform the contract we have entered into with you, or we may be prevented from complying with our legal obligations. It may also result in your inability to obtain certain services or use certain features of the Site.
We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal information for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please not that we may process your personal information without your knowledge or consent, in compliance with the above rules, where this is requested or permitted by law.
Automated decision-making takes place when an electronic system uses personal information to make a decision without human intervention. We are allowed to use automated decision-making in the following circumstances:
If we make an automated decision on the basis of any particularly sensitive personal information, we must have either your explicit written consent or it must be justified in the public interest, and we must also put in place appropriate measures to safeguard your rights.
You will not be subject to decisions that will have a significant impact on you based solely on automated decision-making, unless we have a lawful basis for doing so and we have notified you.
AnovoCare may share your personal information with third parties, either because you have explicitly consented to allow us to do so or we are required by law or it is necessary to administer the working relationship with you or where we have another legitimate interest in doing so.
We expect third parties to respect the security of your data and to treat it in accordance with the law.
For example, we may share your personal information with:
All our third-party service providers and other group companies are required to take appropriate security measures to protect your personal information in line with our policies. We do not allow our third-party service providers to use your personal information for their own purposes.
If AnovoCare or substantially all of its assets are acquired by a third party, personal data held by AnovoCare about its customers will be one of the transferred assets. In addition, AnovoCare will share your personal data with third parties for the following reasons:
AnovoCare may, from time to time, provide third parties with data that has been aggregated or anonymized.
This means that your personal information that could be used to identify you have been removed from the data. Data provided to third parties in this way is not personal data; however, you do keep your right to object to this use.
We have put in place measures to protect the security of your information.
We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal information on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.
We primarily store and process your personal data in the EU/European Economic Area (“EEA”). If we do transfer your personal data outside the EEA it will be because you have explicitly consented or because we have a legal reason to do so.
Some examples of reasons your data may be processed outside of the EEA include:
Unfortunately, the transmission of information via the internet is not completely secure. Although we use best practice to ensure your data is encrypted to the standard required in the GDPR to protect your personal data, we cannot guarantee the security of your data as it is transmitted and stored.
AnovoCare will not retain your personal information for longer than required to fulfil the purpose we collected it for including for the purposes of satisfying any legal, accounting, or reporting requirements. Details of retention periods for different aspects of your personal information are available from firstname.lastname@example.org
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm form unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
In some circumstances we may anonymise your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you.
In general we will keep your personal information:
If you have questions about our Record Management Policy, we can provide you a copy. Please contact email@example.com
We recognise that you may have certain rights at law in relation to Personal Information that we hold about you. If you:
Please complete our Request Form. Further details about these rights are contained below in the section headed Legal Rights and also in the Request Form. We will then consider your request and we will comply with your request to the extent that we are obliged by applicable law to so do. If you are registered with us please supply details of your username and email address which you supplied when registering. Please note that to protect your privacy we may require further information to verify your identity.
You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.
In the limited circumstances where you may have provided your consent to the collection, processing and transfer of your personal information for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. To withdraw your consent, please contact firstname.lastname@example.org. Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose of purposes you originally agreed to, unless we have another legitimate basis for doing so in law.
The right to be informed
The right of access
You have the right to require details of the personal information we hold about you and to obtain copies of it. If you want to exercise this right, please complete our Request Form.
The right to rectification
If the personal information AnovoCare holds about you is incorrect, inaccurate or not complete, you have the right to ask us to rectify it. If that personal information has been passed to a third party with your consent or for legal reasons, then we must also ask them to rectify the personal information unless this proves impossible or involves a disproportionate effort. If you want to exercise this right, please complete our Request Form.
The right to erasure
This is sometimes called ‘the right to be forgotten’. If you want to exercise this right and we do not have a legal reason to continue to process and hold your personal data, please complete our Request Form.
The right to object to or restrict processing
You have the right to object to us processing your personal information or to restrict how we process your personal information. This means we are permitted to store the data but not further process it. We keep just enough data to make sure we respect your request in the future. If you want to exercise this right, please complete our Request Form.
The right to data portability
AnovoCare must allow you to obtain and reuse your personal information for your own purposes across services in a safe and secure way without this effecting the usability of your data. If you want to exercise this right, please complete our Request Form. This right only applies to personal data that you have provided to us as the data controller. The data must be held by us on consent or for the performance of a contract.
The right to object
You have the right to object to us using automated decision making and profiling. If you want to exercise this right, please complete our Request Form.
The right to withdraw consent
If you have given us your consent to process your personal information but change your mind later, you have the right to withdraw your consent at any time, and AnovoCare must stop processing that personal information. If you want to exercise this right, please complete our Request Form.
The right to complain to a Supervisory Authority
You have the right to complain to the DPC if you feel that AnovoCare has not responded to your requests to solve a problem. You can find their contact details here: email@example.com